We understand and try our best to deliver all orders on time. Once the order is made on our store, a confirmation message is sent to the number mentioned on the order form. Prior to dispatching, a confirmation call is made to the customer. Moreover, a call is made by the logistics company to confirm the expected time and day of delivery. Customers are requested to stay on the lookout for calls to avoid a hassle free delivery.

The shipment is handled by our logistics partners and the riders are instructed not to hand    over the package prior to payment. Please understand that in the event of any problem the rider cannot and would not return the parcel. However, you can always reach our customer care. The problem will be dealt with care and measures taken appropriately.

  FREE SHIPPING

• We offer complimentary shipping on all orders over Rs.4499. For purchases below this threshold, a standard delivery charge of Rs.200 will apply.

  DELIVERY TIMEFRAMES

• Orders are typically delivered within 4 to 7 business days. While delivery times may vary based on your location, we make every effort to ensure your order arrives promptly.

 ORDER TRACKING

• Once your order is dispatched, you’ll receive a tracking number via email or WhatsApp, allowing you to monitor the progress of your delivery.

LOST OR DAMAGED ITEMS

• In the rare event your package is lost or arrives damaged, please reach out to us immediately. We’ll coordinate with our courier partners to resolve the issue and ensure you receive your items as expected.

Formeocreations.com works to ensure that your privacy is protected when using our services. This Store is operated by Formeocreations and this privacy policy applies to your use of any of Formeocreations websites using the domain formeocreations.com. We therefore, have a policy explaining what personal information is, how we use the information, who has access to the data, and your rights regarding the information collected. Your access and use of our Store constitute your acceptance of our Privacy Policy and Terms of Use.

Personal Data

We take responsibility for all the personal data (such as your name, address, email address, phone number, and date of birth) that you provide us with, obtained when you subscribe to our newsletter or when you create a personal profile.

How do we use your Personal Data?

We use the information that we collect to fulfill our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted.

What information does FORMEOCREATIONS.COM share with third parties?

Formeocreations may share your personal information with third parties or affiliates of formeocreations.com who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.

What are your rights?

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed.

At Formeo creations, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible return, exchange, and refund policy.

Returns Policy

How to Initiate a Return or Exchange

1.    Contact our customer support team via email or phone within 24 hours of receiving your order.

2.    Provide your order number and details about the item you wish to return or exchange.

3.    Our team will guide you through the process and provide a return shipping label if applicable.

4.    Once we receive and inspect the returned item, we'll process your refund or send out the exchanged product which depends on our below mentioned policy and terms.

5.    We aim to make the return and exchange process as smooth as possible. If you have any questions or concerns, please don't hesitate to contact our customer support team.

Note:

·         Return Eligibility: Items must be returned within 7 days of delivery.

·         Condition: Products must be unused, and in the same condition as received, with all original tags and packaging intact.

·         Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Damaged and Missing Items Policy

1.    Damaged Case:

·         If you receive a damaged item, please contact our customer support team within 24 hours of delivery.

·         Provide clear photos of the damage along with your order number.

·         Our team will review your claim and respond. We will arrange for a replacement or refund, depending on your preference and product availability.

1.    Missing Case:

·         If any items are missing from your order, please inform us within 24 hours of receiving your package.

·         Contact our customer support team with your order number and details of the missing item(s).

·         We will investigate the issue promptly and update you within 1-2 business days.

·         If we confirm that an item is missing, we will either send the missing item or provide a refund for it.

Note:

 Do not accept the parcel from the rider if the seal is broken or if the parcel appears damaged. In such cases, please contact us immediately to report the issue. Your satisfaction and safety are our top priorities, and we will assist you in resolving the matter promptly.

Exchange Policy for Customer-Initiated Requests

1.    Initiation of Exchange:

·         To request an exchange, please contact our customer support team within 24-48 hours of receiving your order.

·         Provide your order number and details of the item you wish to exchange, along with your preferred alternative.

2.    Return Shipping:

·         The customer is responsible for returning the item to our specified address at their own cost.

·         Please ensure the item is securely packaged to prevent any damage during transit.

3.    Item Condition Requirements:

·         The item must be in its original, unused condition.

·         All original tags, packaging, and accessories must be intact.

4.    Review Process:

·         Upon receiving the returned item, our team will carefully inspect it.

·         If the item is confirmed to be unused and in its original condition, we will approve the exchange.

·         If the item shows signs of use or is not in its original condition, the exchange request will not be approved.

5.    Exchange Approval:

·         If approved, we will process the exchange and send out the new item as per your request.

·         Please note that exchanges are subject to stock availability.

6.    Non-Approval Cases:

·         If the exchange is not approved due to the item's condition, we will return the same item back to you.

7.    Availability:

                    Exchanges are subject to product availability. If the desired item is out of                       stock, we'll offer a refund or an alternative product

1.Overview

This Store is operated by Formeocreations. Throughout the site, the terms “we”, “us” and “our” refer to Formeocreations. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. Our products must not be used for any illegal or unauthorized purpose.

3. Products and Pricing

• Accuracy: We strive to display the colors and images of our bags as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be 100% accurate.
• Pricing: Prices for our products are subject to change without notice.
• Availability: We reserve the right to limit the sales of our products to any person or geographic region. We may exercise this right on a case-by-case basis.

4. Shipping and Delivery

• Processing: Orders are processed within 4 to 7 business days.
• Shipping: Delivery times are estimates and may vary based on your location and external carrier factors. Formeocreations is not responsible for delays caused by the courier.

5. Returns and Refunds

Our return policy lasts 7 days. If the specified period has gone by since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your bag must be unused, in the same condition that you received it, and in the original packaging.

6. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We reserve the right to refuse any order you place with us.

7. Intellectual Property

All content included on this site, such as text, graphics, logos, and images, is the property of Formeocreations and is protected by international copyright laws.

8. Limitation of Liability

Formeocreations shall not be liable for any direct, indirect, incidental, or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of your jurisdiction.

10. Contact Information

Questions about the Terms of Service should be sent to us at Email:formeocreations786@gmail.com  Phone:+923002880022